Electronic Statements are Here!
When you sign up to receive eStatements in May, June or July, you will be automatically entered in a Grand Prize Drawing for a . . .
Wii Gaming Console OR an 80G iPod Classic!
(See Official Promotion Rules at the bottom of this page.)
Frequently Asked Questions
An E-Statement is an electronic version of your paper statement that you access via our secure website. The statement looks just like the one you currently receive in the mail, but it is stored electronically inside Home Banking for you to access, review and print at your convenience.
Absolutely! In fact, your E-Statement may even be safer than a paper copy because there is less chance of it being stolen or lost in the mail! E-Statements will never be e-mailed to you. Instead, they require your secure Home Banking login.
When you sign up for E-Statements, you’ll enjoy safety, timeliness and convenience.
·E-Statements are more secure than paper statements, because you reduce the risks that your statements are lost or stolen in the mail.
·You’ll receive your statement faster – no more waiting for the mail to arrive!
·You’ll eliminate the storage hassles of traditional paper statements. You can choose to print your statement or just save a copy on your PC.
To enroll for E-Statements log into Home Banking and follow the three steps below:
1. Click on “E-Statements” from the left menu.
2. Select the member number for which you want E-Statements.
3. You will be prompted to enter an e-mail address for delivery of your e-mail notification. Please note: It is recommended that you use a personal e-mail address and not a work e-mail.
If you have multiple accounts within Home Banking, you will enroll for each individually. Just select each account from the drop down box when prompted.
The E-Statements service requires a new window to open to display the enrollment application and to access your statements. To continue with enrollment, your browser window must ALLOW pop-ups. If you have your pop-up blocker enabled, you must add https://www.netit.financial-net.com/greenvilleheritage/ to your pop-up blocker's list of allowed sites.
Yes, for your security E-Statements are located inside Home Banking. Click here to enroll for Home Banking.
Yes. If you are a joint owner on an account and can view the account history in Home Banking, you can sign up for E-Statements for that account. Please note: If multiple account owners are registered Home Banking users, all Home Banking owners can access the E-Statement. However, only one owner will be notified via e-mail when the E-Statement is ready.
Once signed up, you will receive an e-mail notifying you when your statement is ready. Simply click on the link in the e-mail and it will take you to our Home Banking website.
To ensure receipt of your e-mail notice, make sure you keep your e-mail address current within E-Statements as well as in Home Banking. Your e-mail address can be easily updated in the “Profile” section of E-Statements.
If you signed up for E-Statements at least two days before the end of the month, you will receive your first statement on the first of the month; otherwise, you will have to wait for the following month. Please note: Members who receive quarterly statements will see their first statement at quarter-end.
If I do not receive an e-mail notification, does this mean my most recent statement is not available?
No. If you do not receive an e-mail notification, it may be because:
·Your e-mail address has changed. You can update your e-mail address quickly and easily by going into the E-Statements site and changing it in the Profile section.
·You enrolled after the cutoff date. In order to receive your E-Statement for the following month, you must enroll for the service at least two days before the end of the month.
·The e-mail was blocked; add estatements@greenvilleheritage.com to your allowed senders to keep it from going into your spam or junk folder.
What if I change my e-mail address?
In order to continue receiving the e-mail notice that your latest E-Statement is available, you need to notify us of your e-mail address change. This can be done in the Profile section inside the E-Statements site. Please note: Changing your e-mail address inside Home Banking will only change your e-mail for Home Banking, not for E-Statements. Make sure you change it inside the E-Statements site as well.
Yes. You can also save an HTML version of it right to your computer!
Your E-Statement will be available online for six months.
Yes. To save a copy of your electronic statement, click on the ‘Printable Version’ button while viewing your E-Statement. When your document is loaded, you can choose "File" then "Save As" and specify where you want the document saved on your computer or disk.
Yes. You can still receive the credit union news you are used to receiving such as the promotional inserts. All you have to do is click on the links at the bottom of your statements to view current promotional inserts and disclosures.
To review a previous statement, click on the view link located on the Statements page within the E-Statements site. You will have access to a six-month history of your most current Greenville Heritage FCU member statements, beginning with the first month of enrollment growing to six during your first six-month tenure. For members receiving only quarter-end statements, the maximum number of statements you will see is two, as you will not have statement history for four out of the six months.
Who should I contact if I can't access my E-Statement?
If you cannot access your E-Statement, you can contact Greenville Heritage FCU by e-mail through the Home Banking website or by calling a branch office and a Member Service Representative will be happy to assist you.
Our Member Service Representatives are available to answer any of your questions.
If you wish to go back to paper statements, all you have to do is click on the Profile Tab inside the E-Statements site. Then, on the User Information page, click on the “Initiate De-enrollment” link.
Before processing your de-enrollment, the system will prompt you to be sure you want to de-enroll.
Immediately upon de-enrollment, you will no longer have access to the E-Statements service. However, if you should change your mind, you may reactivate your E-Statement account online.
OFFICIAL PROMOTION RULES
1. No purchase is necessary . 2. Eligibility for Promotion: Automatic entries: All Greenville Heritage Federal Credit Union ("Credit Union" or “GHFCU”) Members in good standing who sign up to receive eStatements during the period beginning May 1, 2008, and ending July 31, 2008; Manual Entries: as provided herein. Participation is limited to eligible persons who are 18 years or older and U.S. residents. By submitting any entry you agree to be bound by these Official Rules. The Promotion period begins on May 1, 2008, and ends on July 31, 2008, and applies to entries actually received by the Credit Union during this period. Board Members, employees of the Credit Union, and their respective immediate family members residing in a single household are not eligible. All winners will be notified by the Credit Union. If any prize is unclaimed, an alternate winner will be chosen. 3. Prizes. The Credit Union will award a total of one Grand Prize consisting of the following: a Wii Gaming Console OR an 80G iPod Classic – the choice of the winner. 4. Automatic entry and eligibility for this prize promotion is based upon enrollment in GHFCU’s eStatement product in the Home Banking area of our web site at www.greenvilleheritage.com. Manual Entries: All other entries will be entered in the drawing to win this prize upon receipt of a written entry on a 3 x 5 piece of paper setting forth the entrant’s name, address, telephone number, and (if applicable) account number and member number. One entry per envelope for entries that are not automatic; no photocopied or mechanically reproduced entries accepted; and the Credit Union is not responsible for lost, late, misdelivered, incomplete or postage-due entries. For Automatic Entries: If there are multiple parties listed on an account, entry will be based on the first party named on the account in question regardless whether the account is a multiple party account; and regardless whether the transactions qualifying for this promotion are actually conducted by the first party named on the account. To claim the prize, all winners must sign and return a release and an affidavit of eligibility and publicity release to the Credit Union at 75 Reedy View Drive, Greenville, SC 29601, within 14 days of notification, or prizes will, in the Credit Union's discretion, be forfeited. The prize will be awarded only if entrants comply with these Official Rules. No cash or other consideration will be paid. 5. Void where prohibited by law. All federal, state and local laws and regulations apply. 6. By accepting a prize, a winner consents to the use of his/her name and photograph or likeness for advertising and promotional services without compensation. 7. Prize winners are responsible for all federal, state, local or other taxes or other assessments that may be associated with or imposed upon the winner of any prize in this promotion. 8. Release of Claims: All winners, members of any winners household, relatives and persons who use any prize awarded by the Credit Union, and such persons heirs, assigns, executors, and administrators release and exempt the Credit Union and it directors, officers, employees and agents from any and all claims, actions, demands, choses in action and damages which they have now or any time in the future arising from use of any prize, including personal injury or death. 9. The name of the prize-winner will be posted at all Credit Union branches and will be published in the Credit Union's newsletter, and other information resources (including the Credit Union's web site). Winner will be selected in a random drawing from among the eligible entrants received on Monday, August 4, 2008. The selection of a prizewinner hereunder will be final. 10. Rules and regulations are subject to change without notice.
