Greenville Heritage FCU

Privacy Policy and Agreement

Protecting our members’ privacy is very important to us at Greenville Heritage FCU. Because you trust us with your financial and other personal information, we are committed to respect your privacy and safeguard that information. Therefore, we pledge to protect your privacy by adhering to the practices described within this Privacy Policy and Agreement. By signing any application or agreement with us, or your use or continued use of any of our services after receiving this document, you jointly and severally agree to the terms and conditions set forth in this Policy and Agreement. In this Agreement the terms we, our, or us means Greenville Heritage Federal Credit Union; and the terms you or your means all members, consumers, borrowers and guarantors.

The Types of Information We Collect. We only collect information about our members for lawful business purposes, or otherwise required by applicable law. We collect information about members from the following sources:

• Applications for services, verifications, current and past employers, other forms and any communications you send to us including electronic messages from which we collect your name, addresses, phone numbers, social security numbers, financial data, birth date, gender and other information;
• Transactions involving your accounts or services with us from which we collect information such as your name, account number, balance, payment history, parties to your transactions and credit card usage;
• Consumer Credit Reports from which we collect information regarding your creditworthiness, credit history and account activity; and
• Market Research Firms that provide us with a variety of information regarding our members such as the number of individuals in a household, home ownership.

You agree that the telephone numbers, street and e-mail addresses provided in your Membership Application and Signature Card, or any other application or communication sent to us are publicly available and will be used to provide notices, disclosures, statements, other communications (including but not limited to our responses to your e-mail communications) and offers for certain products or services.

The Credit Union’s Web Site. Use of our web site or linking to a site we sponsor requires the use of cookies, which are small pieces of information a web site stores on a visitor’s web browser to remind the site about the user the next time the site is visited. We do not store confidential or sensitive information through the use of cookies. Our use of cookies enhances our member’s online transactions and eases navigation through our web site. For certain application, such as online transactions, cookies are required to help protect the privacy of a member’s transactions by, for example, terminating the session if the member forgets to log out. We collect e-mail addresses from members who request electronic services, and from users of our web site who choose to provide their addresses.

The Types of Information We Disclose. To benefit our members, we share the information described in the section above within the credit union, which includes all employees, directors, agents, volunteers, committee members and field agents, and with certain trusted third parties described in this paragraph, who are obligated to maintain the confidentiality and security of your private information. We use the services of various third parties to assist us in offering financial services to our members. For example, we use the services of third parties for processing or facilitating transactions using credit cards, checks (share drafts), debit cards and other access devices including home-banking; for assistance in making loans, loan underwriting; processing loan applications; appraising collateral; statement printing; bookkeeping and accounting; consulting and business development services; and for processing our outgoing mail. We also work with companies that may provide financial services such as financial planning, financial counseling, investment services, extended automotive service contracts, personal and property insurance, credit counseling, retail automobile sales and travel services to you.

We may also share information when permitted by applicable law.

Security. We are committed to taking every reasonable precaution to protect individual identifying information that you provide to us. We restrict access to nonpublic personal information about you to employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Access to Account Information. You agree that all owners and authorized users may have access to all the information you provide to us, or which we gather and maintain regarding our relationships with you. This includes, but is not limited to information regarding transactions, account history, your loan relationships with us, and other information relating to or arising with regard to any of your accounts, loans or other services with us. You acknowledge and agree that any owner of a joint account or service, or any co-borrower may provide authority to others, who will have access to all such information as to all owners and/or co-borrowers.

Notices and “Joint Relationships”. Except where expressly required by applicable law, we will provide all notices to the person (member) listed first on any application, agreement or other relevant document with us. The notice will be mailed to the address noted for said person on the application, agreement or other document. If this person (member) has agreed to receive notices and disclosures electronically, then we can send all such notices and notifications, to the e-mail or Internet address provided by said person. All joint owners, borrowers and guarantors agree to the receipt and sufficiency of any notice or notification sent according to this paragraph.

Modification. The credit union reserves the right to modify, change or amend this Privacy Policy and Agreement at any time without notice other than as expressly required by applicable law.

What members can do to help. Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. In particular, never keep your PIN with your debit card or credit card, as that makes you vulnerable in the event you lose your card or your card is stolen. Use caution in revealing account numbers, social security numbers, etc. to other persons. In particular, if a caller tells you he/she is calling you on behalf of the credit union and asks for your account number, you should beware. Legitimate credit union staff would already have access to that information. It’s important that the credit union has current information about how to reach you. If we detect potentially fraudulent use of your account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

Choosing Not to Have Your Information Shared With Others. We do not sell or share member information with non-affiliated third parties (other than may be allowed by applicable law). However, we know that our credit card processor, Equifax, Inc., does share information with the following credit bureau reporting agencies. You may receive pre-approved credit solicitations from these agencies. We have tried to stop this practice but the member being solicited can only stop it. If you are receiving these pre-approved solicitations and want them stopped, you may write to the following credit reporting agencies. Please be sure to include your name, current address and social security number.

Experian
Consumer Opt-Out 
P. O. Box 919
Allen, TX 75013

Equifax, Inc. 
P. O. Box 740123
Atlanta, GA 30374-0123

Trans Union Corporation
Name Removal Option
P. O. Box 97328
Jackson, MS 39288-7328

Protecting Children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with us and with parents.